HUBUNGAN LENGTH OF STAY (LOS) DENGAN TINGKAT KEPUASAN PASIEN DI IGD RUMAH SAKIT MATA MAKASSAR = THE RELATIONSHIP BETWEEN LENGTH OF STAY (LOS) AND PATIENT SATISFACTION LEVEL AT THE EMERGENCY ROOM OF MAKASSAR EYE HOSPITAL

Nur Amaliah R011201052. Relationship between Length of Stay (LOS) and Patient Satisfaction Level in the Emergency Room at Makassar Eye Hospital. Supervised by Wa Ode Nur Isnah Sabriyati and Framita Rahman.
Background: Length of Stay (LOS) in the ER refers to the time span of service received from registration to leaving the ER. Nurses are responsible for providing health services according to expectations by maintaining safety and comfort during treatment. This study aims to determine whether there is a relationship between Length of Stay (LOS) and the level of patient satisfaction in the emergency room at Makassar Eye Hospital.
Method: The research design used quantitative observational with a cross-sectional approach. Respondents in this study were 65 people using total sampling. The instruments used in this research were observation sheets and questionnaires.
Results: The results of the study showed that the majority of respondents received a fast LOS and showed a very satisfied level of satisfaction. There is no significant relationship between LOS and patient satisfaction (p=0.798).
Conclusion: This study concludes that LOS in the Emergency Room at Makassar Eye Hospital is in the fast category and patient satisfaction is very satisfied with the services received.

Kata Kunci: LOS, Kepuasan Pasien, IGD