Implementasi Lean Sig Sigma dalam Usaha Peningkatan Pelayanan Kualitas di Departemen Radiologi RSU Thalia Irham = Implementing Lean Six Sigma to Improve Service Quality in The Departement of Radiology at Public Hospital Thalia Irham Gowa

Thalia Irham Hospital is a health facility for the surrounding residents of Bajeng, Panciro, Pallangga and Malino sub-districts because access to other hospitals is still quite far away. But in the review of this hospital on Google, it only gets 2.9/5 stars and some patients complain about the processing time of health services. This study used the Lean Six Sigma method in Radiology department, to improve quality by reducing service time on ultrasound checks. The results obtained NVA actvity of 1154,32 s; VA activity of 448,53 and lead time of 1602,85 s with a %PCE (Percentage of Process Cycle Efficiency) of 28% with %non-value-added activity of 72%, the data shows that the hospital still has a great opportunity to improve process efficiency. After obtaining an improvement plan and obtaining an overview when implementing the plan, the results of NVA activity of 423,39 s; VA activity of 448,53 and lead time of 871,91 s with a %PCE calculation of 51%, this value has increased by 50% of the process. In addition, the percentage of non-value-added activity is reduced by 49%, which means that non-value-added activity can be handled with the right solution.

Keywords : Lean Six Sigma, Quality, Waste