Bustamin, Firdasari (2022) Pengaruh Kualitas Pelayanan Terhadap Loyalitas dan Tingkat Kepuasan Pasien di Rumah Sakit Gigi dan Mulut di kota Makassar Selama Masa Pandemi Covid 19 = The Effect of Service Quality on Patient Loyalty and Satisfaction level in Dental and Oral Hospitals of Makassar City during the Covid-19 Pandemic. Thesis thesis, Universitas Hasanuddin.