The Determinants of Organizational Citizenship Behaviour, Job Satisfaction and Performance of the Echelon Fourth Officials of Regional General Hospitals in East Kalimantan Province

Many studies have explained the relationship between Organizational Citizenship Behavior, Job Satisfaction and Performance of health workers, but specific studies on structural officials who have different needs, motivations, and workloads are still very limited. This study was conducted to analyze transformational leadership, procedural fairness, organizational commitment, organizational citizenship behavior and satisfaction, towards performance. The population of the study was echelon IV officials (sub-section heads and section heads) with the total of 141 respondents. Structural Equestion Modeling (Partial Least Square) data analysis technique was utilized. The results showed that transformational leadership had a significant positive effect on organizational citizenship behavior; transformational leadership had a significant positive effect on job satisfaction; transformational leadership had no significant positive effect on performance; procedural justice had a significant positive effect on organizational citizenship behavior; procedural justice had no significant positive effect on job satisfaction; justice procedural had positive effect but not significant on performance; organizational commitment had a significant positive effect on organizational citizenship behavior; organizational commitment had a significant positive effect on job satisfaction; organizational commitment had no significant positive effect on performance; organizational citizenship behavior had significant and positive effect on job satisfaction; organizational citizenship behavior had a positive and significant effect on the performance and job satisfaction. For further researchers, they are recommended to examine similar cases by using different variables with an expanded scope of research.