PENGARUH KUALITAS INFORMASI DAN KEPUASAN PENGGUNA TERHADAP PERILAKU WAJIB PAJAK DALAM MENGGUNAKAN E-FILING

This study aims to analyze the effect of Information Quality and Customer Satisfaction to the Behaviors of Taxpayers in Using E- Filing at KPP Pratama Makassar Utara. This research will be conducted in a quantitative approach. In quantitative research, it is expected that researcher needs to formulate hypotheses first. The hypothesis testing is carried out afterwards, as well as measuring data and making general conclusions. This research using quistionnare that filled out by 100 of sample from a total of 71,186 individual taxpayers were recorded from the North Makassar Pratama Tax Office. The sample in this research was processed by using regression analysis. The result of this study can be concluded that the quality of information has an influence on the behavior of taxpayers also that user satisfaction has an influence on the behavior of taxpayers in using e-filling at the North Makassar Primary Tax.