Inovasi Pelayanan Berbasis E-Government melalui Aplikasi SAPPA DOI di Kantor BAPENDA Kabupaten Barru

This research aims to explain SAPPA DOI innovation is at the Regional Revenue Agency Office of Barru Regency. This study uses a descriptive qualitative approach. Data collection techniques are carried out through observation, interviews and document review. Data analysis techniques are carried out through data collection, data reduction, data presentation, and verification and confirmation of conclusions.
The results of the study indicate that the innovation of the SAPPA DOI Application at the Barru Regency Regional Revenue Agency Office based on the theory of 5 attributes of public sector innovation by Everret M. Rogers (1983), namely: Relative Advantage (Relative Advantage, Compatibility, Complexity, Triability) and Observability
(Observability) is not optimal because there are still obstacles felt in the implementation of the SAPPA DOI App innovation. In the relative advantage attribute, it can provide convenience in accessing information, saving time and costs, but taxpayers have not fully felt the benefits because there are features that have not been used by taxpayers. Then in the suitability attribute, it has not met all the needs of the community such as online tax reporting and payment and there are still areas that experience blindspots and inadequate devices. The complexity attribute, the features provided are easy enough to use for taxpayers who already understand technology, but for the elderly who are not familiar with technology, they find it difficult and also an unstable network is an obstacle. The ability to be tried attribute, information regarding the socialization held has not been conveyed evenly to the community. The observed capability attributes, minimal dissemination of information regarding the presence and benefits felt when using the SAPPA DOI App by the wider community.