ANALISIS KUALITAS LAYANAN SIKOLA DALAM PROSES BELAJAR MENGAJAR DI UNIVERSITAS HASANUDDIN = ANALYSIS OF SIKOLA SERVICE QUALITY IN THE TEACHING LEARNING PROCESS AT HASANUDDIN UNIVERSITY

ABSTRACT

HAERUL. Analysis of Sikola Service Quality in Teaching and Learning at Hasanuddin University (supervised by Hasniati and Muh Tang Abdullah)

This study aims (1) to describe and analyze the quality of the Sikola Service in the Teaching and Learning Process at Hasanuddin University (2) to describe and analyze the factors that hinder the Sikola Service System in the Teaching and Learning Process at Hasanuddin University.

This research was carried out at Hasanuddin University with various faculties. This type of research is a qualitative research to analyze events in the field and match the existing theory with a case study approach. Data collection techniques through observation, interviews and documentation.

Results show; (1) The Sikola Service System in the Teaching and Learning Process at Hasanuddin University, which is seen from the Tangible, reliability, responsiveness, assurance and empathy elements as a whole still needs to be addressed. and it must be improved again by looking at the complaints experienced by both students and lecturers (2) the factors that hinder the Sikola Service System in the Teaching and Learning Process At Hasanuddin University, the data from neosia to school is not yet synchronized, guidelines for using school applications are too long, often error school service network

Keywords: analysis, service quality, sikola