RAMADHANTY, WE NUR (2026) Pengaruh Electronic Customer Relationship Management (E-CRM) dan Kepuasan Pasien terhadap Loyalitas Pasien pada Pasien Rawat Jalan di Rumah Sakit Stella Maris Makassar Tahun 2025=The Effect of Electronic Customer Relationship Management (E-CRM) and Patient Satisfaction on Patient Loyalty among Outpatient Patients at Stella Maris Hospital Makassar in 2025. Skripsi thesis, Universitas Hasanuddin.