LOBO, YESSY DWI LESTARI (2026) Analisis Gap Service Quality Pada Jenis Layanan Kependudukan dan Pencatatan Sipil di Mal Pelayanan Publik Kabupaten Gowa = Analysis of Service Quality Gaps in Population and Civil Registration Services at the Gowa Regency Public Service Mall. Skripsi thesis, UNIVERSITAS HASANUDDIN.