CAHYANI, RANI (2025) Inovasi Pelayanan Publik melalui Program PANDAWA (Pelayanan Administrasi Melalui WhatsApp) : Studi Kasus pada BPJS Kesehatan Kantor Cabang Kota Makassar= Public Service Innovation through the PANDAWA Program (Administrative Services via WhatsApp): A Case Study at the BPJS Kesehatan Branch Office of Makassar City. Skripsi thesis, Universitas Hasanuddin.