RAY, ANDI MUHAMMAD ALBANY (2025) Pengaruh E-Service Quality Dan E-Trust Terhadap Kepuasan Pelanggan E-Commerce Shopee Di Kota Makassar = The Influence Of E-Service Quality And E-Trust On Customer Satisfaction Of Shopee E-Commerce In Makassar City. Skripsi thesis, Universitas Hasanuddin.