RAMADHANY, MUHAMMAD RIFQY (2024) ANALISIS PENERAPAN PRINSIP TOTAL QUALITY MANAGEMENT (TQM) PADA PERUSAHAAN DAERAH AIR MINUM KOTA MAKASSAR = ANALYSIS OF THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) PRINCIPLES IN THE REGIONAL DRINKING WATER COMPANY OF MAKASSAR CITY. Skripsi thesis, Universitas Hasanuddin.