Musafir, Stephanie Aurelya Putri (2023) Analisis Kualitas Layanan Mobile banking BCA Syariah (BCA Syariah Mobile) Dengan Metode E-servqual (E-Service quality) dan Model Kano = Analysis of the Service quality of BCA Syariah Mobile banking using E-servqual (E-Service quality) Method and Kano Model. Skripsi thesis, Universitas Hasanuddin.