Items where Author is "JULIANA OGI, IMELDA WELLIN"

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JULIANA OGI, IMELDA WELLIN (2013) PENGARUH KUALITAS LAYANAN, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, CITRA PERUSAHAAN TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (STUDI PADA HOTEL BERBINTANG DI MANADO). Disertasi thesis, Universitas Hasanuddin.

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