HABIB, MU'ADZ RASYID (2025) Pengaruh Electronic Customer Relationship Management (E-CRM) Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Fore Coffee Di Kota Makassar = The Effect of Electronic Customer Relationship Management (E-CRM) on Customer Loyalty Through Customer Satisfaction of Fore Coffee in Makassar City. Skripsi thesis, Universitas Hasanuddin.