Items where Author is "Ariyani, Desty"

Thesis

Ariyani, Desty (2021) ANALISIS KUALITAS PELAYANAN MAXIM TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE PIECES FRAMEWORK DAN IMPORTANCE PERFORMANCE ANALYSIS (Studi Kasus: Pelanggan Transportasi Maxim di Kota Makassar) = MAXIM SERVICE QUALITY ANALYSIS OF CUSTOMER SATISFACTION USING PIECES FRAMEWORK AND IMPORTANCE PERFORMANCE ANALYSIS METHODS (Case Study: Maxim Transportation Customers in Makassar City). Skripsi thesis, Universitas Hasanuddin.