Anugrah, Ainun (2023) Pengaruh Kualitas Pelayanan Contact Center Tehadap Kepuasan Pelanggan di PT. PLN ICON PLUS SBU Regional Sulawesi dan IBT (Studi Terhadap ICCONET Makassar) = The Effect of Contact Center Service Quality on Customer Satisfaction at PT. PLN ICON PLUS Sulawesi Regional SBU and IBT (Study of ICONNET Makassar). Skripsi thesis, Universitas Hasanuddin.