THE INFLUENCE OF HEALTH SERVICE QUALITY ON THE SATISFACTION OF INPATIENTS PARTICIPATING OF BPJS LABUANG BAJI REGIONAL GENERAL HOSPITAL MAKASSAR

The purpose of this study was to analyze the effect of tangible, reliability, resposiveness, assurance, and empathy dimensions on BPJS inpatient satisfaction. The study samples were people who had received health care or patients participating in BPJS at the Labuang Baji Makassar Regional General Hospital from January 2022 to December 2022 which was determined by 99 respondents using the slovin formula. The data collection technique used is through the distribution of questionnaires, with data analysis techniques using multiple linear regression analysis and coefficient of determination (R2). The results of the study conducted showed that the dimensions of tangible, reliability, assurance, and empathy had a positive and significant effect on inpatient satisfaction at Labuang Baji Regional General Hospital Makassar. Sedangkan dimensi responsiveness memiliki pengaruh negatif dan significant to inpatient satisfaction at Labuang Baji Regional General Hospital Makassar.