ANALISIS PRAGMATIS PADA FITUR KOMUNIKASI PERAWAT-PASIEN SELAMA INTERAKSI MEDIS DI RUMAH SAKIT UMUM DAYA MAKASSAR = A PRAGMATIC ANALYSIS ON FEATURES OF NURSE-PATIENT OMMUNICATION DURING MEDICAL INTERACTION AT PUBLIC HOSPITAL OF DAYA MAKASSAR

ABSTRACT

MULYANI. A Pragmatic Analysis on Features of Nurse-Patient Communication During Medical Interaction at Public Hospital of Daya Makassar (Supervised by Abidin Pammu, Nasmilah, and Sukmawaty).

This research aimed (1) to analyse the features or communication strategies of nurse-patient communication during medical interaction at public hospital of Daya Makassar, (2) to reveal the strategies those affect the nurse-patient mutual understanding during medical interaction and (3) to reveal the Grice’s theory of cooperative principle that is applied in nurse-patient communication during medical interaction. This study employed qualitative method designs utilizing observation, video recording, and interview as the data collection instruments. The data were collected from inpatient room at Public Hospital of Daya Makassar. The participants were six nurses and five patients. The patients are those who have been treated for at least one day. The results show that, (1) the features or communication strategies used by nurses to communicate with patients are interpersonal communication or therapeutic communication consists of four phases, namely pre-interaction phase, orientation phase, working phase, and termination phase. The patients do not care about the nurse who does introduction or not. The urgency of the patient coming to the hospital is to seek treatment, get low-cost treatment, and be able to recover. (2) Therapeutic communication used verbally (everyday language, simple, easy to understand, clear and concise) and non-verbally (nodding head, pointing, smiling, staring at the patient, and open body positions). Non-verbal communication is as important as verbal communication that can affect the mutual understanding of nurses and patients. (3) Of the four maxims that must be obeyed, nurses and patients only obey two maxims, namely the maxim of quality and the maxim of manner. Some reasons why they violate the maxim of quantity and the maxim of relation; that are confuse in giving answer, choose the right vocabulary, definite answer, ensure condition, want to get sympathy and empathy. Based on this, pragmatics is present in nurse-patient communication, both verbally and non-verbally.

Kata Kunci : Therapeutik Communication; Nurse-Patient; Verbal and Non- verbal; Cooperative Principle; Pragmatics