Analisis Risiko Operasional Jasa Pengiriman Selama Masa Pandemi Covid-19 = OPERATIONAL RISK ANALYSIS OF DELIVERY SERVICES DURING THE COVID-19 PANDEMIC PERIOD

ABSTRAK

JANUAR KULSAPUTRO. Analisis risiko operasional jasa pengiriman selama masa pandemi Covid-19. (dibimbing oleh Prof. Dr. Ir. Syamsul Bahri, M.Si., IPU dan Dr. Ir. Sapta Asmal, ST., MT., IPM).
Penelitian ini bertujuan untuk (1) mengetahui sumber risiko prioritas yang dialami oleh TIKI Cabang Makassar akibat pandemi Covid-19. (2) mengetahui dan merancang strategi penanganan yang dapat dilakukan sehingga bisa meminimalisir risiko operasional yang dialami oleh TIKI Cabang Makassar.
Penelitian ini dilakukan di kantor TIKI Cabang Boulevard Makassar dengan menggunakan pendekatan metode HOR (House of Risk) untuk mengetahui sumber risiko prioritas berdasarkan nilai ARP (Aggregate Risk Potential) dan merancang strategi penanganan risiko/mitigasi dengan mengukur nilai ETDk (Effectiveness To Difficulty Ratio) dari nilai tertinggi sampai terendah. Berdasarkan hasil analisis yang dilakukan maka disimpulkan bahwa sumber risiko prioritas tertinggi yang menjadi masalah dan dapat mengganggu operasional perusahaan yaitu sumber daya manusia yang tidak teliti, kesalahan data dari proses sebelumnya, penerima paket yang tidak memahami aturan, pengetahuan terhadap jenis barang yang kurang dan alat transportasi terganggu. Adapun beberapa strategi penanganan yang dapat diterapkan dalam menangani sumber risiko prioritas yaitu memperketat pengawasan terhadap aktifitas karyawan, menjaga komunikasi yang baik antar bagian/departemen, memperbaiki alur kerja antar bagian/departemen, memperketat peraturan SOP mengenai sanksi, memberikan pelatihan/training bagi karyawan, melakukan negosiasi dengan airlines rekanan, dan memberikan penjelasan kepada konsumenten tantang alur kerja pengiriman barang.

Kata kunci: Manajemen Risiko, HOR (House of Risk), ARP (Aggregate Risk Potential), ETDk(Effectiveness To Difficulty Ratio), Risiko Prioritas, Mitigasi.
ABSTRACT

JANUAR KULSAPUTRO. Analysis of the operational risk of shipping services during the Covid-19 pandemic. (supervised by Prof. Dr. Ir. Syamsul Bahri, M.Sc., IPU and Dr. Ir. Sapta Asmal, ST., MT., IPM).
This study aims to (1) determine the priority risk sources experienced by TIKI Makassar Branch due to the Covid-19 pandemic. (2) identify and design possible handling strategies to minimize operational risks experienced by TIKI Makassar Branch.
This research was conducted at the TIKI Boulevard Makassar branch using the HOR ( House of Risk ) method approach to find out the priority risk sources based on the ARP (Aggregate Risk Potential) value and design a risk/mitigation management strategy by measuring the ETD k value (Effectiveness To Difficulty Ratio). from the highest to the lowest value. Based on the results of the analysis, it is concluded that the highest priority risk sources that become problems and can disrupt the company's operations are human resources who are not careful, data errors from the previous process, package recipients who do not understand the rules, knowledge of the types of goods that are lacking and means of transportation disturbed. Several handling strategies can be applied in dealing with priority risk sources, namely tightening supervision of employee activities, maintaining good communication between departments /departments, improving workflows between sections/ departments, tightening SOP regulations regarding sanctions, providing training/training for employees , conducting negotiating with partner airlines, and providing explanations to consumers about the workflow of shipping goods.

Keywords: Risk Management, HOR (House of Risk), ARP (Aggregate Risk Potential), ETD k (Effectiveness To Difficulty Ratio), Priority Risk, Mitigation.