The Analysis Quality of Service with Outpatient Satisfaction Participants of Social Security Administrator in Ge’tengan Public Health Center, Tana Toraja Regency

BACKGROUND: The quality of service is an effort to fulfill the needs accompanying by the wishes of consumers and the accuracy of the way of delivery to meet the expectations and satisfaction of those customers. The quality of service is one of the things that relate to customer satisfaction in this case the patient. The next effect will continue in the process of forming an improved public health center image.
AIIM: This research aims to find out the relationship of service quality based on the dimensions of comfort, timeliness, information, and affordability of access with the satisfaction of outpatient participants of Social Security Administrator in Ge’tengan Public Health Center, Tana Toraja Regency.
METHODS: This type of research is quantitative research using cross-sectional study design. This type of research is quantitative research using cross-sectional study design. The population in this study was 10,445 people. Sampling using side accidental obtained samples as many as 96 respondents. The instruments used in this study
were questionnaires and then the data were processed using the Statistical Package for the Social Sciences SPSS program. As well as, the analysis used is univariate analysis and bivariate analysis.
RESULTS: The results of the study obtained variables related to the satisfaction of outpatient participants of Social Security Administrator in the Center for Public Health Ge’tengan Tana Toraja district are the dimension of comfort p = 0.000, punctuality p = 0.000, and information p = 0.048. Meanwhile, the variable that is not related to the satisfaction of outpatients who are recipients of the national health social security contribution assistance at the Ge’tengan Health Center, Tana Toraja Regency is the dimension of affordability of access p = 0.959.
CONCLUSION: There is a relationship between the dimensions of comfort with p = 0.000, the time of p = 0.048, and there is no relationship between the affordability of access p = 0.959 with the satisfaction of outpatient participants of Social Security Administrator in Ge’tengan Public Health Center Tana Toraja.