The Analysis of Health Quality Presented to Immigrants at Wahiddin Sudirohusodo Hospital in Makassar.

Many refugees and migrants do not have access to health care services, barriers to accessing health care services. Language and cultural differences, high costs, discrimination, administrative barriers, and disability All of these conditions make care very difficult. This study aims to determine the relationship between quality of health services and satisfaction of immigrants in RSUP. Dr. Wahidin Sudirohusodo Makassar. The purpose of this study was to determine the effect of health service quality on immigrant satisfaction at Wahiddin Sudirohusodo Hospital in Makassar.
This research utilized analytic schemes with a quantitative approach. The sample selection method was purposive accidental. The data collection technique utilizes questionnaire and observation. The data analysis technique employed was statistical Package for the Social Sciences (SPSS). The results showed that the dimensions of quality of health service (Reliability, Responsiveness, Assurance, Empathy and Tangible) had a significant effect on immigrants' satisfaction.