Public Satisfaction with Information Services in Public Services

Sari, Nila Mulia and Sultan, Muh. Iqbal and Bahfiarti, Tuti (2021) Public Satisfaction with Information Services in Public Services. In: Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2021.

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Abstract (Abstrak)

Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a random sampling technique (n = 40). The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. This research's contribution is expected to be an innovation in improving public services in all government sectors.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
H Social Sciences > HV Social pathology. Social and public welfare
Divisions (Program Studi): Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Komunikasi
Depositing User: wahyuni aras
Date Deposited: 10 Nov 2021 00:56
Last Modified: 10 Nov 2021 00:56
URI: http://repository.unhas.ac.id/id/eprint/10634

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