RAHMAT, ALIFYA SAMSA (2026) PENGELOLAAN KEBIJAKAN E-GOVERNMENT MELALUI SISTEM PENGELOLAAN PENGADUAN PELAYANAN PUBLIK NASIONAL - LAYANAN ASPIRASI DAN PENGADUAN ONLINE RAKYAT (SP4N-LAPOR!) DI KOTA MAKASSAR = E-Government Policy Management Through the National Public Service Complaint Management System - Online Public Aspiration and Complaint Service (SP4N-LAPOR) in Makassar City. Skripsi thesis, Universitas Hasanuddin.
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