PUTERA, ARIFIN FAJAR (2025) COMPLAINT MANAGEMENT DALAM PENANGANAN KELUHAN MASYARAKAT DI SEKRETARIAT JENDERAL DEWAN PERWAKILAN RAKYAT REPUBLIK INDONESIA = COMPLAINT MANAGEMENT IN HANDLING PUBLIC COMPLAINTS AT SECRETARIAT GENERAL THE HOUSE OF REPRESENTATIVES OF THE REPUBLIC OF INDONESIA. Disertasi thesis, UNIVERSITAS HASANUDDIN.