KIRANI, APRILIA PRATIWI (2025) PENGARUH KUALITAS LAYANAN APLIKASI MOBILE JKN TERHADAP KEPUASAN PESERTA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN KOTA MAKASSAR = THE INFLUENCE OF THE SERVICE QUALITY OF THE JKN MOBILE APPLICATION ON THE SATISFACTION OF PARTICIPANTS OF THE SOCIAL SECURITY ADMINISTRATION AGENCY (BPJS) HEALTH IN MAKASSAR CITY. Skripsi thesis, UNIVERSITAS HASANUDDIN MAKASSAR.