Hasanuddin University

Dr, SE. M.Si

DSpace/Manakin Repository

Show simple item record

dc.contributor.author sari dewi, andi Ratna
dc.date.accessioned 2017-12-07T09:23:24Z
dc.date.available 2017-12-07T09:23:24Z
dc.date.issued 2017-11
dc.identifier.citation - en_US
dc.identifier.isbn 978-94-6252-410-1
dc.identifier.uri http://repository.unhas.ac.id/handle/123456789/26536
dc.description - en_US
dc.description.abstract This study aims to see the effect of service quality on student satisfaction STMIK Dipanegara Makassar. The variables are reliability, responsiveness, assurance, empathy, physical evidence (tangibles) as independent variables and student satisfaction at STMIK Dipanegara Makassar as the dependent variable. The population of this research is all students of STIMIK Dipanegara and the sample is 100 people informatics management program by using slovin method. Data collection is done through observation, interview, and documentation. Hypothesis testing using multiple regression analysis with the help of IBM SPSS 22. The results showed positive and significant reliability (reliability) to student satisfaction at STMIK Dipanegara Makassar ,. responsiveness positive and significant to student satisfaction at STMIK Dipanegara Makassar, empathy (empathy) positive and significant to student satisfaction at STMIK Dipanegara Makassar. physical evidence (tangibles) positive and significant to student satisfaction at STMIK Dipanegara Makassar, assurance (assurance) positive and not significant to student satisfaction at STMIK Dipanegara Makassar. en_US
dc.description.sponsorship - en_US
dc.publisher Atlantis prees dan Proceedings of the 2nd International Conference on Accounting, Management, and Economics 2017 (ICAME 2017) en_US
dc.relation.ispartofseries Series:Advances in Economics, Business and Management Research;volume 40
dc.subject Realibility, Responsiveness, Assurance, Empathy, Tangibles, Student Satisfaction en_US
dc.title Dr, SE. M.Si en_US
dc.title.alternative SE, MSi, Dr en_US
dc.UNHAS.email ratna_fe@unhas.ac.id en_US
dc.UNHAS.email a.ratnasaridewi@gmail.com en_US
dc.UNHAS.Fakultas Fakultas Ekonomi dan Bisnis en_US
dc.UNHAS.Prodi Manajemen en_US
dc.UNHAS.idno 197209212006042001 en_US


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search Repository


Browse

My Account