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primary topic: http://repository.unhas.ac.id:443/id/eprint/53555

http://repository.unhas.ac.id:443/id/eprint/53555
type: Thesis
type: Article
title: PENGARUH KETERSEDIAAN INFRASTRUKTUR PELABUHAN DI HALMAHERA SELATAN TERHADAP INKLUSIVITAS KEUANGAN DAN KEPUASAN LAYANAN TERAS KAPAL BRI BAHTERA SEVA III = THE EFFECT OF PORT INFRASTRUCTURE AVAILABILITY IN SOUTH HALMAHERA ON FINANCIAL INCLUSIVITY AND SATISFACTION WITH THE SERVICES OF THE BRI BAHTERA SEVA III SHIP
abstract: Tujuan. Penelitian ini menganalisis pengaruh infrastruktur pelabuhan terhadap kualitas layanan Teras Kapal BRI Bahtera Seva III di Halmahera Selatan, wilayah kepulauan dengan keterbatasan akses layanan keuangan. Teras Kapal, yang melayani lima pulau terpencil sejak enam tahun terakhir, menghadapi tantangan minimnya infrastruktur dasar di pelabuhan singgah. Optimalisasi layanan ini memerlukan dukungan sarana dan prasarana yang memadai sesuai kondisi geografis setempat. Metode. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei yang melibatkan observasi, kuesioner, dan wawancara terhadap pengguna layanan di lima lokasi singgah. Sebanyak 265 responden terlibat didalam penelitian. Hasil analisis menunjukkan tingkat kepuasan layanan keuangan yang tinggi (mean = 4,431 dari 5), dengan contoh skor kenyamanan fasilitas fisik kapal mencapai 6,373 (skala 1–10) dan keramahan petugas 9,964 (skala 10). Namun, uji korelasi menunjukkan adanya hubungan negatif dan signifikan antara pengalaman penggunaan infrastruktur pelabuhan dan kepuasan layanan (r = -0,502; p < 0,000), mengindikasikan bahwa infrastruktur yang kurang memadai dapat menurunkan persepsi kualitas layanan. Layanan Teras Kapal terbukti sangat dipengaruhi oleh infrastruktur seperti dermaga yang layak, akses fisik, serta listrik dan air bersih (βX2 = -0.857; p<0.000). Kesimpulan. Infrastruktur yang memadai meningkatkan inklusi keuangan dan kepuasan layanan. Penelitian merekomendasikan kolaborasi BRI dan pemerintah daerah dalam perbaikan pelabuhan untuk mendukung layanan keuangan di wilayah pesisir
date: 2025-07-25
status: published
creator: HERMANTO HERMANTO
author list: authors
…: Baharuddin Hamzah
…: Ir. Lucky Caroles
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Universitas Hasanuddin
type: Organization

KODEPRODI22102#TEKNIK PERENCANAAN PRASARANA - S2, Universitas Hasanuddin
type: Organization

Baharuddin Hamzah
type: Person
given name: Baharuddin
family name: Hamzah

Ir. Lucky Caroles
type: Person
given name: Ir. Lucky
family name: Caroles

HERMANTO HERMANTO
type: Person
given name: HERMANTO
family name: HERMANTO

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T Technology (General)
type: Concept